<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/8803c503-e1b7-4b27-8bcd-d8be8b8db463/Wave_Styled.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/8803c503-e1b7-4b27-8bcd-d8be8b8db463/Wave_Styled.png" width="40px" /> Hi, thanks for checkout out this template. The structure is based on the system that's described in this blog post. It enables you to record a customer / persona's thoughts and feelings as they try out your product or service.

You can visualise their feelings as they work their way through that process in the timeline view below. Open each persona's page and view the phases which are related to them to record more details about their experience at that time.

Lively Anna is the best example of a complete persona:

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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c8786409-6128-4ced-88a4-852b7864ca73/Transparent_Icon.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c8786409-6128-4ced-88a4-852b7864ca73/Transparent_Icon.png" width="40px" /> I've recorded a walkthrough of the template here:

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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1572db75-085b-4da2-a03f-38bd37de1167/Copy_Styled.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1572db75-085b-4da2-a03f-38bd37de1167/Copy_Styled.png" width="40px" /> To duplicate this template, please head to my Gumroad page where you can 'pay what you want' for it ($20+).

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Phases

Personas


Preferences Template


<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/f2e008ea-259d-4a2d-9fad-30254abd87c6/Official_Avatar_Icon___White_Background.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/f2e008ea-259d-4a2d-9fad-30254abd87c6/Official_Avatar_Icon___White_Background.png" width="40px" /> I can help you save time installing your templates and customise them to suit your workflows. If you need my support, you can arrange a configuration call with me here.

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